The Water Department bills monthly for water, sanitary sewer, storm sewer and maintenance program. The bills are mailed out the first of every month. The water bill is determined on the amount of water used. Generally 2 people, water is $35.00 to $60.00; for 3-4 people, it is generally $70.00 to $100.00 per month.
Yes, we require a $100.00 meter deposit due at the time you sign up for water service. After two years of good credit with the Hiawatha Water Department, your meter deposit will be refunded to you. If you move before the two years is up, we will apply the deposit to your final bill and refund the balance to you if there is one.
Yes, Hiawatha has 6 deep wells that serve the City; two of the wells are treated at our Iron Removal Plant. We also have a million gallons of overhead storage with two towers.
Not at this time. Due to the way the water system is laid out, it would be very costly to soften the water. It’s more cost effective for each homeowner to soften their own water if they wish. Some people prefer not to soften the water.
With its level of hardness between 14 and 20gpg (grains per gallon). When installing new water softening equipment, you will want to use this range to find the right water softness for your home.
Call the Water Department at 319-393-5556 during business hours of 7:30 a.m. - 4:30 p.m. Monday thru Friday. Or visit Our Community Connect Portal.
New Customers – Please fill out and return the fillable.pdf application card to smatthews@hiawatha-iowa.com. Be sure to fill out ALL the information and include the date you want service to start. You will then need to contact the Water office to pay your $100.00 deposit to complete the process. Your account setup will NOT be complete until you contact the office to pay the $100.00 deposit.
Once your account has been created in our billing software, we will send you an email with your customer information to setup your online account where you will be able to make online payments, automatic withdrawal (ACH) and get your bills by email. No extra fees applied for online payments.
Stop Service - Customers must contact the Water Office at 319-393-5556 or send an email to smatthews@hiawatha-iowa.com with the following information, Customer Name, Hiawatha Address and a your new address to send your final bill or deposit refund.
We mail out the utility bills the first of every month; payments are due on or before the 20th day of each month.
Yes, you can stop at the Water Department office and pick up an information packet that outlines the steps you need to follow in order to have a second water meter installed. Or visit our forms page.
New Payment Portal is now active!! Easily pay your Hiawatha water bill here.
The City of Hiawatha licenses all refuse haulers who are able to pick up garbage from your property.
Access applications for water service and other water department related forms.
Have a question about PFAS? We have an answer.
Have a question? We have an answer.
Contact information for Water Department staff.