The Water Department bills monthly for water, sanitary sewer, storm sewer and maintenance program. The bills are mailed out the first of every month. The water bill is determined on the amount of water used. Generally 2 people, water is $30.00 to $35.00; for 3-4 people, it is generally $50.00 to $60.00 per month.
Yes, we require a $100.00 meter deposit due at the time you sign up for water service. After two years of good credit with the Hiawatha Water Department, your meter deposit will be refunded to you. If you move before the two years is up, we will apply the deposit to your final bill and refund the balance to you if there is one.
Yes, Hiawatha has 6 deep wells that serve the City; two of the wells are treated at our Iron Removal Plant. We also have a million gallons of overhead storage with two towers.
Not at this time. Due to the way the water system is laid out, it would be very costly to soften the water. It’s more cost effective for each homeowner to soften their own water if they wish. Some people prefer not to soften the water.
With its level of hardness between 14 and 20gpg (grains per gallon). When installing new water softening equipment, you will want to use this range to find the right water softness for your home.
Call the Water Department at 319-393-5556 during business hours of 7:30 a.m. - 4:30 p.m. Monday thru Friday. Or visit our online FrontDesk portal.
New Customers – Login to the FrontDesk portal to request new water service. We require a start of service date and the Hiawatha address. Once we verify your information we will send you a link to fill out an application form and pay your deposit online.
Stop Service - Current customers can Login to the FrontDesk portal and request a final reading. Go to Forms and select Stop Water Service. We require your move out date, current Hiawatha address and forwarding address.
We mail out the utility bills the first of every month; payments are due on or before the 20th day of each month.
Yes, you can stop at the Water Department office and pick up an information packet that outlines the steps you need to follow in order to have a second water meter installed. Or visit our forms page.
Easily pay your Hiawatha water bill here.
The City of Hiawatha licenses all refuse haulers who are able to pick up garbage from your property.
Access applications for water service and other water department related forms.
Have a question about PFAS? We have an answer.
Have a question? We have an answer.
Contact information for Water Department staff.
To ALL AUTOPAY Customers:
To keep on top of security matters, the payment method attached to your Hiawatha Water Account needs to be confirmed in our payment software. This confirmation of payment needs to be done to verify your account information with our newly updated GWorks Software. The updating process is simple, just contact our office at 319-393-5556 prior to October 1, 2024 to have this updated before the next auto payment occurs.
Any account which is not updated prior to 10/14/2024, will have their next ACH payment returned. A returned ACH payment could lead to an extra charge and/or a disruption in water service.
***Note*** Some of our customers have already completed this update. If that is you, we appreciate you taking the time to have completed this update!
Thank You!
Hiawatha Water Department