ADA Coordinator:
City Manager
City of Hiawatha
101 Emmons Street
Hiawatha, Iowa 52233
Phone: 319-393-1515 x523
Email: cityadmin@hiawatha-iowa.com
City of Hiawatha, Iowa
Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Hiawatha. The City of Hiawatha’s Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
City Manager
101 Emmons Street
Hiawatha, Iowa 52233
Within 15 calendar days after receipt of the complaint, the City Manager or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the City Manager or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Hiawatha and offer options for substantive resolution of the complaint.
If the response by the City Manager or her designee does not satisfactorily resolve the issue, the complainant and /or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Hiawatha City Council or designee.
Within 15 calendar days after receipt of the appeal, the City Council or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Council or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the City Manager or her designee, appeals to the City Council or designee, and responses from these two offices will be retained by the City of Hiawatha for at least three years.
A look into Hiawatha's history and how our community came to be.
Learn more about what's happening in Hiawatha.
Visit one of Hiawatha's beautiful parks.
View The City of Hiawatha's Americans with Disabilities Act Notice.
View The City of Hiawatha's ADA Grievance Procedures.
Important contact information for City of Hiawatha staff and departments.
To ALL AUTOPAY Customers:
To keep on top of security matters, the payment method attached to your Hiawatha Water Account needs to be confirmed in our payment software. This confirmation of payment needs to be done to verify your account information with our newly updated GWorks Software. The updating process is simple, just contact our office at 319-393-5556 prior to October 1, 2024 to have this updated before the next auto payment occurs.
Any account which is not updated prior to 10/14/2024, will have their next ACH payment returned. A returned ACH payment could lead to an extra charge and/or a disruption in water service.
***Note*** Some of our customers have already completed this update. If that is you, we appreciate you taking the time to have completed this update!
Thank You!
Hiawatha Water Department